Dr Elaine Hickmott [also trading as EH Enterprises] (“the Consultant”)

Your attention is drawn in particular to the provisions of Clause 12.

By accepting the proposal or quotation (“the Proposal”) (in writing or orally) you (“the Client”) make an offer to purchase career readiness services, learning and development services, talent development services, consultancy, advice, mentoring, leadership support, masterclasses, workshops or learning experience / programme design or delivery, speaking engagements, blogging and writing services (all collectively referred to as “the Services”) in accordance with these terms and conditions.

The offer shall only be deemed to be accepted when the Consultant issues a written acceptance of the offer at which point and on which date a contract (“the Contract”) shall come into existence:


  1. The Consultant will invoice 50% of the total order fee on order confirmation and the remaining 50% of the total order fee immediately following completion. Full payment is due within 14 days of each invoice date.
  2. Without limiting her other rights or remedies, the Consultant may terminate the Contract with immediate effect by giving written notice to the Client, if the Client fails to pay any amount due under this Contract on the due date for payment.
  3. All fees for all the Services are non-refundable.
  4. Time for payment shall be of the essence in the Contract.

Intellectual Property Rights

  1. Intellectual property rights shall have the following meaning all patents, rights to inventions, utility models, copyright and related rights, trade-marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
  2. All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Consultant.
  3. The Client acknowledges that, in respect of any third party Intellectual Property Rights, the Client’s use of any such Intellectual Property Rights is conditional on the Consultant obtaining a written licence from the relevant licensor on such terms as will entitle the Consultant to license such rights to the Client.
  4. All Consultant materials are the exclusive property of the Consultant.

Consultant’s Obligations

  1. The Consultant will provide the Services to the Client in accordance with the Proposal. For the avoidance of doubt nothing shall be construed as restricting or prohibiting the Consultant from providing the Services to any third party.
  2. Without prejudice to any other obligation of confidentiality and subject to the Client’s written consent, the Consultant shall not disclose any Confidential Information (as defined below) to any third party nor use any Confidential Information save (in either case) as may be reasonably necessary for the purpose of providing the Services.
  3. The Consultant will use all reasonable endeavours to provide the Services to the Client within estimated timings. However, all timings agreed by the Consultant are estimates only and the Consultant will not be liable for any loss, injury, damage or expenses arising directly or indirectly from any delay. Time is not of the essence in respect of the Consultant’s performance or obligations.

Note: “Confidential Information” means all information confidential to the Client whether relating to the Client’s business, customers, suppliers or otherwise but excluding information  which is or becomes generally known or accessible to the general public (unless due to the default of the Consultant ) and information obtained by the Consultant from a third party free of restrictions on use or disclosure.


  1. Except in respect of death or personal injury caused by negligence or as expressly provided in these terms and conditions, the Consultant shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law for any loss of anticipated savings, business revenues, or profits (whether categorised as direct or indirect) or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business), damages, costs, expenses or other claims (whether caused by the negligence of the Consultant, its servants or agents or otherwise) which arise out of connection with the Consultant or use of the Services.

12.1  Except as set out in these conditions all warranties,  conditions and other terms implied by  statute, common law or otherwise are excluded from the Contract to the fullest extent permitted by law.

12.2   The Consultant shall have no liability for any act taken or omission made by the Client or third party in respect of the Services provided.

This clause 12 shall survive termination of the Contract.

Cancellation/Force Majeure

  1. Cancellation of Services booked by the Client are subject to cancellation charges as follows:

Workshops Masterclasses  Speaking

Virtual Masterclasses

Other  Services

1 to 14 days prior to date of event / first meeting 75% of total order fee 75% of total order fee

Subject to terms agreed in original proposal or quotation

Over 14 days prior to date of event / first meeting 50% of total order fee

50% of total order fee

Subject to terms agreed in original proposal or quotation
  1. The Consultant will not be liable for any failure to carry out, delay or postponement of the Services due to events and matters outside her reasonable control including but not limited to an act of God, server crashes, virus attacks on equipment, ill health of the consultant, fire, flood or accident, war or threat of war, pandemic, sabotage, vandalism, accident, insurrection, civil disturbance or requisition, acts, restrictions, regulations, byelaws, prohibitions, lockdowns or measures of any kind on the part of any governmental, parliamentary or local authority, damage, bad weather, software, power or equipment failure, strikes, lockouts or other industrial actions or trade disputes.
  2. In the event that any session is cancelled or postponed by the Consultant, then the Client will be notified as soon as is practicably possible by email or telephone.

Data Protection and Privacy

Data protection and privacy are taken very seriously:

  1. The Consultant will not supply the Client’s details to any organisation for marketing purposes.
  2. By accepting these Terms and Conditions, the Client agrees to the use of their information for the purposes of delivering the purchased services, maintaining contact with the Consultant and enabling future commercial activities between the Client and the Consultant
  3. The Client has the right to request the Consultant for a copy of the information about the Client retained by the Consultant and the right to request the Consultant to correct any incorrect information about the Client being held by the Consultant.

Please view the Consultant’s Privacy Policy for further information.


  1. These terms and conditions constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except in writing between the parties.
  2. The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Consultant which is not set out in the contract.
  3. Any samples, drawings, descriptive matter or advertising issued by the Consultant, and any descriptions or illustrations contained in the Consultant’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
  4. Any Proposal given by the Consultant shall not constitute an offer, and is only valid for a period of 30 Business Days from its date of issue
  5. A reference to writing or written includes faxes and emails.
  6. If any of the provisions in these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions set out in these terms and conditions and the remainder of the provision in question shall not be affected.
  7. A person who is not a party to the Contract shall not have any rights under or in connection with it.
  8. Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
  9. No failure or delay to exercise a right or remedy under these terms and conditions shall be deemed a waiver by either party of that right, and no waiver by either party of any breach of this contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
  10. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law and the parties submit to the jurisdiction of the English courts.