Doing lots of virtual meetings has been messing with my head when it comes to eye contact. Usually, I look people in the eye when we're talking because it shows I'm listening and hopefully helps us make a more human connection. No hard Paddington Bear stares though of course. So while playing out in virtual-meeting-land... Continue Reading →

This month saw the launch of The Gatwick Diamond Business Awards (GBDA2020 for short)... and I was happy to be there. Meeting and chatting with past winners, sponsors, and of course the fab Gatwick Diamond Business team, set me thinking.  Why are awards important to individuals and organisations?  Is it solely glorified marketing?  Or is... Continue Reading →

My latest 3-Minute Musing is finally here.  Taken me a while!  This time I've been pondering [and doodling using my tablet... a first for me 🙂 ] on the subject of soundbites. https://diamondeffect.files.wordpress.com/2019/09/soundbites.mp3

In a world full of soundbites and distractions, really listening is more important than ever.  Especially when it comes to conflict, power struggles and the pursuit of those win-win situations. According to Gill Hasson in her book Brilliant Communication Skills... Hearing is a passive process.  We receive sound which, without assigning any meaning, is in... Continue Reading →

I do like the BBC's series, Good Morning Dagenham.  More specifically, the people who appear in it.  Regular traders and those sharing their next big thing.  All of them putting themselves out there for customers to find them and sample their wares. Everyone has different products and pitches but at the heart of what they... Continue Reading →

I've been pondering on the subject of disagreement.  We've done it throughout time; it's a fact of life.  So what's there to ponder about? To be more specific, I've been considering how disagreeing has changed with the evolution of the digital world, the expansion of social media and our apparently heightened focus on the fear... Continue Reading →